Phil - what's all the fuss man ? ;D
But you're right it's really only recently that all that is possible, within the last ten years say.
I remember sending transatlantic emails about 12 years ago when arranging to go to a friends wedding and thinking that was amazing that I could get a reply back in a few mins. Even in those days the World Wide Web was still in it's infancy and not really "World Wide".
Mind you it's not all for the best, only 4 years ago I had to take all my kids over to Bury late one Sunday evening to the NHS walk-in centre because there's no such thing as a doctor call out anymore as my youngest was ill >